Clients reviews about AS Wireless - Cell Service, Phone & Computer Repair

AS Wireless has won a loyal customer for life... My friend stupidly forgot his phone passcode, Apple ID password, and email password. (How? Don't ask.) After I gave up trying to help him myself, we went to AS Wireless. Not only were they able to get his account reset (so he could retrieve all his lost data and logins) but they actually gave him a loaner phone to use temporarily until the issue was resolved. Everyone at the store is great, but Jenn especially is a godsend. She might actually be the most patient person I've ever met. I'll never go anywhere else the next time I need a phone repair or anything like that. Thanks again! ~ Abby R

I had a fantastic experience at this wireless cell phone store! I came in needing help, and the team went above and beyond to make sure everything was taken care of quickly and smoothly. The girls working there were absolutely amazing—friendly, patient, and incredibly knowledgeable. They took the time to explain everything clearly and made sure I felt confident with my choices. It’s not often you find customer service this good. They were genuinely kind and made the whole experience stress-free and even enjoyable. I highly recommend this store to anyone looking for great service and support—you’ll be in excellent hands! ~ luis P

I was attracted to this business because of the good reviews and was not disappointed, I needed a new battery for my iPhone 7 Plus and thought I also needed a new charging port, Dropped off phone and they said to come pick it up in an hour, when I returned they had the new battery installed and let me know that a new charging port was not necessary because they just cleaned it out and it works like new, I appreciate the honesty and professionalism and very fair rates, It’s something we are seeing less and less of these days, at 53 years old this is the first review I’ve ever written and would highly recommend to anyone, ~ Andy C

We have had the most amazing experience. We live in another state and had our new phones arrive. We had an insane amount of bumps on the road but Jennifer has helped us through it all. Not only did she help us she stayed on the phone with us and support for 5 hrs during her family time to make sure all was successful and we were able to conduct business the following day. Jennifer and the entire staff is beyond wonderful and helpful. They not only deserve a 5 star from us but if there was an extraordinary services button that’s what I would chose. Thank you so much ~ Martha A

Was in the market for an IPhone X 256g but didn’t want to get locked in at my t-mobile store for the 2 year monthly payments BS. Got a great deal and a screen protector, case and charging cable. Everyone here is so pleasant to deal with. They would not let me leave unless my phone was 100% set up and old phone completely wiped of all data. Friends who work in the area recommended AS Wireless and I’m glad I listened. They also bought my 8plus 256 for a very fair market price. Austin (owner) is a real stand up guy too. Highly recommend AS Wireless. ~ Michael M

I had an issue with the motherboard on my iPhone 13 Pro Max, and the team was incredibly helpful throughout the entire process. They provided me with a replacement phone at a very reasonable price, which I greatly appreciated. The staff at the front desk were friendly, knowledgeable, and went out of their way to make sure everything was taken care of. Their excellent customer service made a stressful situation much easier. I highly recommend this shop and will definitely return for any future phone repairs or issues. ~ Amandeep S

AS WIRELESS GETS A 10 out of 10! Every employee there is extremely knowledgeable basically a Phone tech wizard,n extremely sweet as well! But it all Starts from the top the owner Austin F u can’t find a better guy,he always does the right thing as far as your phone/service.I’ve been using Austin’s company since way back when he first started n brought dozens of people to him,CANT FIND A BETTER PLACE TO GET ALL PHONE needs,n seriously couldn’t find a better guy than Austin F! U will always leave a satisfied customer—— Justin F ~ Justin F

Best phone store in NY, hands down! Awesome customer service! I heard about this spot from friends over 5 years ago and have been coming here ever since! I travel close to an hour just to come to this store! It's literally worth it. The whole staff is super helpful with setting me up with new phones or fixing any issues with my current phone that I might be having, if I ever need help with anything I can always text or call Erica and she helps me out right on the spot. I rate these guys 10 out of 5 stars! ~ Oscar C

I stopped by for what I thought would be a battery change, but the real issue was a stuck screw that I couldn’t remove myself. The staff was incredibly kind and helpful—they removed the screw quickly and didn’t even charge me for it. Everyone was friendly, patient, and genuinely nice. It’s rare to find a place that helps you out without trying to upsell or overcharge. Truly great customer service. I’ll definitely be coming back and recommending them to others. ~ Megha M

Always a pleasure dealing with Austin & his super helpful team whether it be rectifying issues with the phone itself, billing or upgrades. Super reasonable with pricing and understanding. Everyone is super sweet and makes sure any and all issues and questions are handled & rectified before you leave the store! (Not easy to find nowadays). Have been dealing with AS Wireless for going on 22 years now and don’t plan on exploring any other alternatives! ~ Alyssa P

I went there today as a referral from a representative at AT&T because my phone wasn’t working and I needed to transfer information to my new phone. Austin the owner, Jen and the rest of the employees were knowledgeable and accommodating. They were able to retrieve my information and transferred to my phone and watch. I am so thankful that they were able to access it and it was truly a pleasure meeting them. Highly recommend this business. ~ Sharon J

I went to this store in search of USB-c cable and car charger for my new phone. The staff was super friendly and helpful, even gave me a phone case for free! The charger I needed was out of stock, but they turned the place upside down until they found one! This is real customer service! They should change the name of the business to "We Have What You Need, Even If Out Of Stock!" True story! Highly recommended! ~ Raf

Bought an iphone 12 here couple months ago, wanted to see if I actually would last before writing a review. Im very superstitious person when it comes to phone places. Went to a couple phone places all wanted to charge me 1000+. Which makes no sense cause I could’ve bought a new 13 for just a little more. Phone still lasting, great battery like new 99% battery in the settings. Great place for a phone ~ Michael l

This cell phone store is far and away better then any other store out there Austin and his staff Jen,Erica are a pleasure to deal with always!! BEST deals on phones,repairs,service by far!! I have been using Austin for around 25yrs and now with 3 teenage kids needless to say I see him quite often and always leave happy!!! Give Austin & A&S wireless a shot you will 100% not regret it!!! Tell them Erik sent you!!!! Good Luck!! ~ Erik N

Austin is the best. He a crazy person (in the best way). When my phone was taking forever to back up, and I said I’d just come back tomorrow, he basically said “No. we’re staying”, and he took his jacket off and stayed when he was about to go home. He’s obsessed with making sure customers are taken care off. Best price you can find.. Amazing staff too.. (Jen, Erika, Sam, etc…) I’ll always be a customer ✋⭐️ ~ Peacey P

Genuinely the nicest people I’ve ever met. Came in no problems. Even had talks, extremely helpful and extremely talented. Was willing to tackle my problem without any issues and even gave me a free case. I can’t believe how great these people out. Definitely worth going back for any kind of problems. Sam and Austin and all the staff, you guys rock! ~ Sky

I’ve been coming here for over 15 years. The entire staff is easy to work with and get what you need for all your phone needs and issues. Austin and Jen are amazing. They are always helpful, knowledgeable, and straight to the point. Jen has so much patience to help and troubleshoot. I highly recommend coming here for all your phone repairs and needs. Love them! ~ Christina J

Every time I need help, this place comes through. Whether it’s uploading something, fixing an issue with my phone, or just answering a quick question, they respond within minutes sometimes seconds. The staff is always professional, helpful, and knowledgeable, and there’s always someone available to assist. Customer service like this is hard to find these days. Highly recommend! ~ Leo K

I’ve been with A&S wireless for many many years now, and there’s a reason for that. If I have a problem, they’re there to fix it, if my phone breaks they’re there to repair it and if I need a new phone, they download everything from one phone to the other with no issues. The girls are always smiling and helpful and the owner Austin is always there with a solution to any issue! ~ Theresa f

Austin and his entire staff are a pleasure to work with when handling anything regarding my AT&T plan or phone purchases. They make effortless and handle everything for you, while making sure you get the best possible deal on your phone and plan every time I stop in to see them. I wouldn't go to any other store when I need assistance with my phone or service plan. ~ John C

This is the Go-To for your cell phone needs. Austin the owner is always happy to help, never a need to haggle. Katie helped me with a phone catastrophe In and out in 15 minutes, after stopping at 3 other service locations closer to my house, I should have known better to just see Austin and Team First. Have bought at least 3 phones from him over many years. Thank you! ~ Michael A

AS Wireless comes through every single time! From simple repairs to the most intricate issue - they handle it all and their customer service is top notch! The staff is patient and helpful and extremely knowledgeable on all things tech and is always ahead of the curve with new launches, new technology and of course new iphones!!! If you have a problem, AS has the answer! 5 stars!!!! ~ Adrienne A

I went to AS Wireless to get my iPhone 13 battery replaced, and I’m so glad I did! The team was super friendly and made the whole process really easy. They explained everything and got my phone fixed up quickly. It’s been running like new ever since! The price was also much better than other places I looked into. Definitely recommend AS Wireless if you need any phone repairs. Five stars from me! ~ Mohammad A

⭐⭐⭐⭐⭐ Amazing service! The staff was very friendly, professional, and helpful throughout the entire process. They answered all my questions, helped me find exactly what I needed, and made everything quick and easy. Great prices and excellent customer service. I highly recommend this phone shop to anyone looking for a great experience! ~ Hamza A

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